AI WhatsApp
Answers your customers in seconds, day and night. You get notified about every message, and you can step in from your dashboard whenever you want.
How it works
01 Answers straight away
Customers message your business WhatsApp number and your AI Employee replies in seconds, and it can answer WhatsApp voice calls too. It answers from your products, services and the way you sell, and takes a name and number when someone is ready to talk.
02 You step in
Open any conversation and type a reply. It goes to the customer on WhatsApp from your business number. The moment you reply, your AI Employee steps back and stays quiet until you press “Let AI take over”.
03 After 24 hours
WhatsApp only allows free-form replies for 24 hours after a customer’s last message. After that, choose a ready-made message, such as a follow-up or a reminder, and send it in one click to restart the conversation.
Notifications
Switch on notifications in your dashboard and you are told about every new WhatsApp message, with the customer’s name and what they wrote. If someone asks for a person, the notification says so.
Tap it and the conversation opens, ready for your reply.
What you get
Customers can message or call your WhatsApp number, and your AI Employee answers either way. You can listen back to every call.
A notification in your browser shows who messaged and what they wrote, so nothing waits.
If a customer asks for someone, or the question needs your team, it says so and lets you know straight away.
WhatsApp chats sit beside your website conversations, leads and call recordings in the same dashboard.
Customers message the business number they already know. Replies come from your business name.
It works from information you approve. Advice and decisions stay with your team.
On the go
The Webployee dashboard works on your phone too. Read the conversation, reply to the customer and hand back to your AI Employee from wherever you are.
For insurance brokers
Customers ask about renewals, cover and claims on the app they already use. Your AI Employee gathers the details and your team steps in when it matters.
Questions
Yes. Your AI Employee works on your existing business WhatsApp number, so customers keep messaging the number they know.
Yes. As soon as someone from your team replies, the AI steps back for that conversation. It only starts answering again when you press “Let AI take over”.
If your number stays on the WhatsApp Business app, you can keep replying from your phone as well. Your AI Employee steps back while you are talking to the customer.
WhatsApp rules allow free-form replies for 24 hours after the customer’s last message. After that you can send one of your ready-made messages from the dashboard to restart the conversation.
Anyone on your team who switches notifications on in the dashboard. Each notification names the customer and shows their message.
WhatsApp is included with the complete Webployee platform, and can be added to a website you already have from £50 a month. Replies to customers are free on WhatsApp; ready-made messages sent after 24 hours carry WhatsApp’s small per-message charge.
Ready when your customers are
Included with the complete Webployee platform. Add it to a website you already have from £50 a month.
Or email hello@webployee.ai
